FAQS

We're eager to create a safe and responsible guest experience while we collectively manage Covid-19.

 

Our staff, our policies, and our guests all have a role to play. Explore these common questions about changes, the current guest experience, and how to have a smooth day & nightly visit. 

Our intention is to be responsive, helpful, flexible, and kind. Our reality is that we are Human, and we think that's a pretty great thing. 

FAQS

General Center Questions

Do you have rules and policies about hours, dogs, alcohol, etc?


Yes. Please review our new Center Guidelines and Agreement to understand what to expect onsite and how to contribute to our overall experience. All guests must agree to our guidelines while visiting.




Is cell phone service or internet available?


Cell phone service is extremely limited - and we think thats a GREAT THING! 2 miles to the north, it is commonly accessible and often guests get great reception by hiking one of our nearby hills or summits. Occassionally guests get reception from our River House cell phone booster, but not always. Verizon tends to be the most effective. We do not have guest accessible Wi-Fi but it is available in the event of an emergency. We encourage all guests to unplug, disconnect, and tune in to the land, waters, and fellow guests. All your emails, texts, and notifications will be waiting for you, don't you worry.




What are your rates for Hot Springs, Yurts, Canvas Units, Cabins, and Tent Camping?


Our rates vary based on season, weekends, and accommodation type. Explore our Springs page to learn about current pricing for day use soaks and 10 card passes. We also have discounted pricing for children 12 and under, seniors 65+, Idaho residents, and Military. There are also discounts during our Open Access Mondays, a weekly tradition where no pre-booking is required. Our Stay page includes a breakdown of our nightly units and rates. Furnished units range between $100-$150 and include 24 hr access to our hot springs and other ammenities. Overnight camping is typically $25/person and free for children under 5 and also includes hot springs access.




What facilities, showers, and bathrooms do you have onsite?


*Currently, some of our ammenities are temporarily closed for guest use due to Covid 19. Please review our Covid 19 section of our FAQs page for current updates. Our River House cafe and reception serves as the basecamp for all day and nightly guests. It includes a men's and women's bathouse and shower, a grab-and-go cafe with snacks, chips, treats, and a variety of cold drinks. There is also a kitchen, sink, stove, oven, and prep station in the River House for nightly guests in our furnished Canvas, Yurt, and Cabin units. Tent campers are welcome to use the space for dishwashing, and of course, lounging. There are also steel cooking grills on each of our communal fire pits for easy open fire cooking. There are a number of comfort latrines near all accommodations.




Are you open to the public?


Yes. We are open to the public daily between the hours of 10 am - 10 pm for both day soaks and nightly stays. We are closed every Wednesday for pool cleaning. Occassionally, we are closed for private events and scheduled maintenance and encourage all guests to review our online calendar for special dates. Additionally, guests must book their daily soak on our online scheduler which helps ensure we are never over crowded and informs guests of scheduled closures.




What food and cooking options do you have available?


There is a kitchen, sink, stove, oven and prep station in the River House for nightly guests in our furnished Canvas, Yurt, and Cabin units. Tent campers are welcome to use the space for dishwashing and of course lounging. It includes dishes, pots, pans, and silverware. There is a tea kettle for water as well as a french press for coffee and tea prep. Dutch oven kits can be checkout out upon arrival for nightly guests. There are steel cooking grills on each of our 2 communal firepits for easy open fire cooking as well as a picnic table at all nightly units and tent camp sites. The group Yurt has a private BBQ on the rear deck. Personal stoves are welcome at each site picnic table. Indoor unit food prep and cooking is not appropriate. Guests are encouraged to come prepared with their own meals and we recommend arriving with pre-prepared meals that only require cooking. Due to limited communal prep space, group meal preparation can be tricky. Great meal options include: soups, tin foil dinners, open fire or BBQ options like hot dogs, hamburgers, kabobs, dutch oven dishes , sandwiches, etc.. The River House is stocked with a few ready to cook soups, rice dishes, etc. as well as snacks, treats, drinks, granola bars... No fresh meals are currently served nor available for purchase. A coffee, tea, and hot cocao bar is available at no additional cost for overnight guests in our furnished units. Campers and day visitors can purchase onsite. Fresh spring drinking water is available onsite in the River House as well as at various spring taps throughout the property, including in the tent camping area.




Do you have a calendar of events, workshops, classes, and yoga offerings?


We have an active calendar of classes, workshops, events and more. Often, many of these offerings are included in the cost of your daily or nightly visit. You can review upcoming events and offerings in our CALENDAR. You can also learn more about how to RSVP for special events and classes.




When can I book nightly stays for the Fall and Winter season?


Beginning mid-Aug we will open up booking for all of our units beween the dates of Oct 15-Jan 15. That includes our Cabin, two Yurts, Group Yurt, and our camping and van spots as weather permits. Stay tuned via our newsletter for announcements!




Do overnight guests need to book hot springs soaking sessions separately?


All overnight guests, whether camping or in one of our furnished Canvas, Yurts, or Cabin get included 24 hr access to the hot springs. No additional reservations are required and we have factored your presence into our daily guest numbers. The magic of an overnight stay often comes in our after hours when the stars are out and the daily guests have left. Enjoy!





Nightly Stays and Camping

What are your rates for Hot Springs, Yurts, Canvas Units, Cabins, and Tent Camping?


Our rates vary based on season, weekends, and accommodation type. Explore our Springs page to learn about current pricing for day use soaks and 10 card passes. We also have discounted pricing for children 12 and under, seniors 65+, Idaho residents, and Military. There are also discounts during our Open Access Mondays, a weekly tradition where no pre-booking is required. Our Stay page includes a breakdown of our nightly units and rates. Furnished units range between $100-$150 and include 24 hr access to our hot springs and other ammenities. Overnight camping is typically $25/person and free for children under 5 and also includes hot springs access.




Do you have RV/Trailer sites,hookups, or boat dock?


Due to the intimate nature of our land and narrow roads, we do not have RV and Trailer pads nor hookups. All of our camping is designated for walk-in personal tents that can accommodate up to 4 tents each and 8 people. We have 2 small van/truck top spaces that can be reserved. Trailers are not able to fit in these spots as we cannot guarantee our small parking lot can support backing in and out. Vans/trucks/single unit camp tops must be under 25ft. Our Stay page includes more info on camping options. There is free BLM land 1 mile to the north and a National Forest campground named Maple Grove Campground 2.5 miles to the south that includes a boat dock. Both places allow for RV and Trailer camping




What is your refund and cancellation policy?


Due to the busy nature of our rather small and intimate space, it's important to us that guests take the time they need to committ to their booking beforehand so that we can plan accordingly. As a result, all bookings for nightly stays are non-refundable. However, if notified 14 days in advance, we will happily hold a credit in your name for a future stay within 12 months. If you have to cancel under 14 days, we cannot guarantee a credit will be given and will take that on a case by case basis.




What food and cooking options do you have available?


***The River House lobby/kitchen is temporarily closed to overnight guests to help maintain proper Covid related best practices.*** There is a kitchen, sink, stove, oven and prep station in the River House for nightly guests in our furnished Canvas, Yurt, and Cabin units. Tent campers are welcome to use the space for dishwashing and of course lounging. It includes dishes, pots, pans, and silverware. There is a tea kettle for water as well as a french press for coffee and tea prep. Dutch oven kits can be checkout out upon arrival for nightly guests. There are steel cooking grills on each of our 2 communal firepits for easy open fire cooking as well as a picnic table at all nightly units and tent camp sites. The group Yurt has a private BBQ on the rear deck. Personal stoves are welcome at each site picnic table. Indoor unit food prep and cooking is not appropriate. Guests are encouraged to come prepared with their own meals and we recommend arriving with pre-prepared meals that only require cooking. Due to limited communal prep space, group meal preparation can be tricky. Great meal options include: soups, tin foil dinners, open fire or BBQ options like hot dogs, hamburgers, kabobs, dutch oven dishes , sandwiches, etc.. The River House is stocked with a few ready to cook soups, rice dishes, etc. as well as snacks, treats, drinks, granola bars... No fresh meals are currently served nor available for purchase. A coffee, tea, and hot cocao bar is available at no additional cost for overnight guests in our furnished units. Campers and day visitors can purchase onsite. Fresh spring drinking water is available onsite in the River House as well as at various spring taps throughout the property, including in the tent camping area.




How long can we soak after 11 AM check out?


All overnight guests are welcome to stay and soak until 4pm the following day after check out.




What time is check in and check out?


Check in is as early as 3 PM and as late as 8 PM. After 8 PM guests can pick up their keys ouside the River House reception doors and settle in at their convenience. Check out is before 11 AM. Guests are welcome to stay and soak until 4 PM the following day.




Is there a noise ordinance?


Because of the quiet, intimate nature of our property, we want all guests to experience a peaceful stay while onsite. To that end, all guests must abide by our Center Guidelines, which include thoughts on noise. During the day, we ask all guests to keep pools radio and speaker free. Music is welcome in personal camp sites and units. Each day, we honor Silence After Sundown in our pools where conversations are limited to whisper only levels when necessary. All overnight guests must wind down loud conversations and laughter and enter into a more quiet tone at camp sites and units between 10 PM - 8 AM. Fires should generally wind down around 12 AM. Generators are strictly prohibited.




Do you have new rules and policies about hours, dogs, alcohol, etc?


Yes. Please review our new Center Guidelines and Agreement to understand what to expect onsite and how to contribute to our overall experience. All guests must agree to our guidelines while visiting.




Where do I check in and what about late arrivals?


All guests must check in at the River House reception and cafe. If staff is not present in the cafe, they are typically onsite in the pool area or assisting guests. Should you not find a staff member upon arrival, simply walk over to the staff house on the south side of the source pond. Additionally, if you arrive after 9 pm, your key will be left outside the River House door and you can settle in yourself. No need to speak with staff for later check ins. The easiest way to spot our team is to keep an eye out for overalls!




What units are available year round?


Our Canvas units are available from May 15 - Oct 15. Due to snow and lower temperatures, they are packed up for the Winter season. Our two yurts and cabin are available year round. The yurts and cabin all include a cozy wood burning stove for heating. Our Retreat Center yurt operates as a workshop and event space between May 15 - Oct 15 and is therefore not available for overnight rental during the Summer season. Between Oct 15 - May 15, it is converted into a group rental for overnight stays. It includes a pellet stove for heating.




What facilities, showers, and bathrooms do you have onsite?


Our River House cafe and reception serves as the basecamp for all day and nightly guests. It includes a men's and women's bathouse and shower, a grab-and-go cafe with snacks, chips, treats, and a variety of cold drinks. There is also a kitchen, sink, stove, oven, and prep station in the River House for nightly guests in our furnished Canvas, Yurt, and Cabin units. Tent campers are welcome to use the space for dishwashing, and of course, lounging. There are also steel cooking grills on each of our communal fire pits for easy open fire cooking. There are a number of comfort latrines near all accommodations.




When can I book nightly stays for the Winter 20' / Spring 21' season?


Beginning mid-November we will open up booking for all of our units beween the dates of Jan 5-April 30. That includes our Cabin, two Yurts, Group Yurt, and our camping and van spots as weather permits. Stay tuned via our newsletter for announcements!





Hot Springs

Do we have to book our hot springs visit or can we just show up?


The beauty of the Maple Grove Hot Springs experience is found in the quiet, intimate nature of your visit. In order to preserve what guests love most about these springs and this land, pools will be open for public access by phone (208) 244-0695 or online reservation. This guarantees your personal enjoyment will never be compromised by an overcrowded atmosphere. Due to full center private rentals and the current Covid 19 climate, we cannot accommodate drop in guests. Scheduling your soak is required to ensure your visit is a success. Aside from following our general social distancing guidelines while onsite, day soaking will have a few small adjustments that will 1) allow a predictablly small amount of people onsite at a given time and 2) ensure that all guests and staff are safe during business hours. Until further notice, guests can schedule a 3 hr visit during one of our 3 daily blocks. Each block will have a limit of 10 guests. Not only does this guarantee a low traffic experience, it also further fosters a quiet, peaceful stay. Booking blocks are: 1) 10 AM - 1 PM 2) 2 PM - 5 PM 3) 6 PM - 9 PM Guests are welcome to stay on the property to walk, hike, or picnic before or after their soaking block. For last minute bookings call (208) 244-0695.




What are your rates for Hot Springs?


Our rates vary based on season, weekends, and accommodation type. Explore our Springs page to learn about current pricing for day use soaks and 10 card passes. We also have discounted pricing for children 12 and under, seniors 65+, Idaho residents, and Military. There are also discounts during our Open Access Mondays, a weekly tradition where no pre-booking is required.




Are pools closed during cleaning and when does that take place?


We drain, pressure wash, and refill all four pools weekly. Because we are sensitive to the noise created during pool maintenance, we are not fully open to the public during that time. We are fully closed on Wednesday for both day and nightly stay guests for complete pool maintenance and landscaping. You can also view our calendar for other event related closures. All other pool closure days are blocked out in our online scheduler and it is recommended that all guests review that calendar before visiting to ensure we are open upon your arrival.




How many pools do you have and what are their temperatures?


You can learn more about our springs and pools HERE. We have 4 pools that range between 95 F - 107 F.




Do overnight guests need to book hot springs soaking sessions separately?


All overnight guests, whether camping or in one of our furnished Canvas, Yurts, or Cabin get included 24 hr access to the hot springs. No additional reservations are required and we have factored your presence into our daily guest numbers. The magic of an overnight stay often comes in our after hours when the stars are out and the daily guests have left. Enjoy!




What are the minerals found in your waters? Do they have healing qualities?


There are 14 naturally occurring minerals with trace amounts in our waters. Each mineral offers unique benefits found through micro absorption while soaking in our pools. You can explore all the various minerals and their associated benefits by reading our MINERALS page.





Covid 19

Are you open for nightly rentals?


We anticipate following Utah and Idaho State guidelines by operating in an adjusted manner until further notice. We currently offer extended stay options that require a two night minimuim. Occasionally, we may be in a position to offer a one night stay depending on the schedule of our property, if there is a one night stay in mind, please call or email to inquire. This keeps our daily overnight guest numbers below 20 and reduces the flow of guests, housekeeping, and staff interaction. It also allows us to thoroughly clean all aspects of each unit in a more comprehensive manner. All calendar and unit options can be explored on our booking page. All nightly guests should be mindful of important changes to our shared spaces by reviewing the ammenity changes in our COVID 19 FAQs page.




Are you open for day soaks?


We are currently accepting daily visitors with a few important guidelines. Guests can now join us for a 3 hr soaking session in either our morning (10am-1pm), afternoon (2-5pm), or evening (6-9pm) blocks. Each block must be reserved online or by giving us a call. Please note that each session has a limit of 10 guests and we are currently unable to guarantee drop in soakers will be accommodated.




What do social distancing practices look like while at Maple Grove?


All guests must follow the following practices while onsite for both day and nightly stays until further notice: - Maintain 6 ft distance between other guests outside of your family or traveling companions. - Masks must be worn when verbally interacting with staff or fellow guests, checking in, when in bathroom and changing facilities, and when self serving morning coffee, tea, and cocoa. - If you are feeling sick or showing any symptoms associated with Covid-19, we kindly ask you to refrain from visiting. - Our four stone pools will have a limit of five people at a time per pool. We request that guests be mindful of others and help foster a smooth and balanced experience for all. - The River House kitchen and lobby will be closed until further notice. All guests will check in through our patio service window. Bathrooms will remain available but require masks at all times.




What ammenities will be different during Covid 19?


While we will be reducing the daily and nightly number of guests, we will also have to temporarily adjust the spaces that guests can share and occupy while onsite. The River House lobby/communal kitchen will be closed to both day and nightly guests until further notice. The River House bathrooms and showers will remain available with social distancing practices and masks in place. Guests will still be able to check in and purchase snacks and drinks through our patio service window. This means guests should plan to come prepared to cook their own meals on 1) their private picnic table with a camp stove or on included BBQ for Cabin and Group Yurt 2) one of our communal fire pits and grills or 3) on the River House patio BBQ. Dishware, silverware will temporarily be provided with recycled disposable options on an as-needed basis. We recommend all guests come prepared with the required cook-ware. See our meals and cooking recommendations under Nightly Stay FAQs for more ideas. Our units have also been redesigned to eliminate non-essential bedding. Guests can expect a comfortable space with all the essentials for a ready to go nightly stay as usual.




How will day soak visits work during Covid 19?


Aside from following our general social distancing guidelines while onsite, day soaking will have a few small adjustments that will 1) allow a predictablly small amount of people onsite at a given time and 2) ensure that all guests and staff are safe during business hours. Until further notice, guests can schedule a 3 hr visit during one of our 3 daily blocks. Each block will have a limit of 10 guests. Not only does this guarantee a low traffic experience, it also further fosters a quiet, peaceful stay. Booking blocks are: 1) 10 AM - 1 PM 2) 2 PM - 5 PM 3) 6 PM - 9 PM Guests are welcome to stay on the property to walk, hike, or picnic before or after their soaking block.




Is it safe/responsible to travel from a big city like Jackson Hole or Salt Lake City to Maple Grove?


In our view, we recommend that all guests limit long distance travel during these months. If you have been home in quarantine, follow state guidelines on travel, leaving your home, and crossing state lines. We request that all guests make a non-stop trip here. Please do not stop in small towns and rural areas. Thankfully, Franklin County is reporting zero cases and we do not want any of our guests compromising that in any way. If you have any symptoms, please stay at home and certainly do not plan any travel.





Activities

Do you rent paddleboards, kayaks, canoes, life jackets?


We include a free canoe for all guests on a first come first serve basis. We have two paddleboards thats are available for rent. Paddleboard rental is $15/2 hrs. We also have a limited supply of life jackets in both adult and child sizing that is available on a first come first serve basis. All guests are welcome to bring their own human powered water crafts and store on the shore while staying with us.




How do I "Float the Narrows" on the Bear River?


A safe stretch of the Bear River is floatable with tubes, kayaks, paddleboards and rafts. Currently, Maple Grove does not rent river float equipment. For info on launch and take out locations, give THIS a read and explore HERE. This comprehensive public BLOG about the experience adds helpful context as well. Rental Information Rental equipment, including tubes, kayaks, and life jackets can be found at a corner property located on HW 36, just after the turn off at Riverdale. See MAP. Launch and Take Out Location Roughly 4.3 miles south of Maple Grove Hot Springs along the Oneida Narrows RD , just passed the dam, is the river launch location. All water craft can put in here. Floaters have a few locations to take out, but the most common is roughly 2 hrs float south at Redpoint Campground. Groups will need to drop a car off at the take out and leave a car at the launch site.




Are there hikes available?


We are surrounded by BLM and ranching land. While there are no formal trails developed and we are still in early stages of trail design, there are lots of safe, accessible hikes that range from 1-3 hrs directly from our property. Ask your site hosts for tips on which hikes may be a good fit for you and your group. Plan on steeper inclines and spectacular views. Given the informal trail development, plan on following game trails with a hint of bushwacking. Good shoes and a water bottle are essential!





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ADDRESS

CONTACT

11386 Oneida Narrows Rd, Thatcher, ID 83283

1(208) 244-0695

HOURS

See calendar for events, classes, 

& closures

10 am - 9 pm

WE ACCEPT

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