top of page
20210731-IMG_8962.jpg

FAQS

We're eager to help co-create an easeful and restorative experience while visiting our land and waters. 
 
Our staff, our policies, and our guests all have a role to play. Explore these common questions about new additions, our guest experience, and how to have a smooth day & nightly visit. 

Our intention is to be responsive, helpful, flexible, and kind. Our reality is that we are Human, and we think that's a pretty great thing. 

  • Do you have rules and policies about hours, dogs, alcohol, etc?"
    Yes. Please review our new Center Guidelines and Agreement to understand what to expect onsite and how to contribute to our overall experience. All guests must agree to our guidelines while visiting.
  • What are the best directions? Are any roads closed?
    While there are 3 ways to access the property, we only recommend one access - Please use HW 34 at mile marker 29. Google will often send folks coming from Bear Lake or from the south (SLC, Preston Logan) to turn right at Riverdale and use HW 36 to cross over via Mink Creek. In the winter months (Nov - June) this road is entirely closed and inaccessible. In the summer months, its VERY bumpy and requires AWD or high clearance. As a result please reference this route below and access via HW 34 at mile marker 29. You will turn right passed the mailboxes and head downriver on a dirt road for roughly 3 miles. Please note, we are not able to offer refunds for visits that are impacted by seasonal road closures, weather, or by delays related to attempting access via HW 36.
  • What are your rates for Hot Springs, Yurts, Canvas Units, Cabins, and Tent Camping?"
    Our rates vary based on season, weekends, and accommodation type. Explore our Springs page to learn about current pricing for day use soaks and 10 card passes. We also have discounted pricing for children 12 and under, seniors 65+, Idaho residents, and Military. Our Stay page includes a breakdown of our nightly units and rates. Furnished units range between $150-$250 and include 24 hr access to our hot springs and other ammenities. Overnight camping is typically $35-45/person and free for children under 3 and also includes hot springs access.
  • What facilities, showers, and bathrooms do you have onsite?"
    You can explore our center grounds best by viewing our Site Map. It highlights the main areas of our experience which include our River House General Store, Bathhouse and latrine options, our Shelter, Yurt, Cabin, Camping layouts, and the communal areas for outdoor cooking and rest. Our River House General Store and reception serves as the basecamp for all day and nightly guests. It includes a men's and women's bathhouse and shower, a grab-and-go cafe with snacks, chips, treats, ice, firewood, and a variety of cold drinks! The General Store also includes a selection of artisan crafts and goods along with a curated collection of camp + hot spring essentials like towells, shirts, coffee mugs and more. All overnight guests are also welcome to a coffee (Cafe Ibis), tea, and hot cocoa bar between 8-10 am served in the River House. There are also steel cooking grills on each of our communal fire pits for easy open fire cooking (check with onsite hosts for current fire conditions and seasonal restrictions). Additionally, there is a communal propane BBQ grill on the River House patio for guest use. There are two 4 season Stone Bathrooms (traditional camp vault latrine) located near Stone Shelters and in the Van / Tent camping lot.
  • What food and cooking options do you have available?
    There are steel cooking grills on each of our 2 communal firepits for easy open fire cooking as well as a picnic table at all nightly units and tent camp sites. The group Yurt, River House Patio, and Cabin have private propane BBQs. Personal stoves are welcome at each site picnic table. Indoor unit food prep and cooking is not appropriate. Guests are encouraged to come prepared with their own meals and we recommend arriving with pre-prepared meals that only require cooking. Due to limited communal prep space, group meal preparation can be tricky. Great meal options include: soups, tin foil dinners, open fire or BBQ options like hot dogs, hamburgers, kabobs, dutch oven dishes , sandwiches, etc.. The River House is stocked with a few ready to cook soups, rice dishes, pasta, cured meats, crackers, gourmet treats, drinks, granola bars and more! We are excited to now offer pop-up tinfoil meals on select weekends. Explore offerings and order. A coffee, tea, and hot cocao bar is available at no additional cost for overnight guests. We are proud to offer a selection of Cafe Ibis Coffee in the morning along with the option to purchase beans onsite. Fresh spring drinking water is available onsite in the River House as well as at various spring taps throughout the property, including in the tent camping area. Due to Covid 19, our communal kitchen, sink, stove, oven and prep station in the River House is closed for nightly guests. Dutch oven kits can be checkout out upon arrival for nightly guests.
  • Are you open to the public?
    Yes. We are open to the public daily between the hours of 10 am - 9 pm for both day soaks and nightly stays. We are closed every Wednesday for pool cleaning. Occassionally, we are closed for private events and scheduled maintenance and encourage all guests to review our online calendar for special dates. Additionally, guests must book their daily soak on our online scheduler which helps ensure we are never over crowded and informs guests of scheduled closures.
  • Is cell phone service or internet available?
    Cell phone service is extremely limited - and we think thats a GREAT THING! 2 miles to the north, it is commonly accessible and often guests get great reception by hiking one of our nearby hills or summits. Occassionally guests get reception from our River House cell phone booster, but not always. Verizon tends to be the most effective. We do not have guest accessible Wi-Fi but it is available in the event of an emergency. We encourage all guests to unplug, disconnect, and tune in to the land, waters, and fellow guests. All your emails, texts, and notifications will be waiting for you, don't you worry.
  • Do you have a calendar of events, workshops, classes, and yoga offerings?"
    We have an active calendar of classes, workshops, events and more. Often, many of these offerings are included in the cost of your daily or nightly visit. You can review upcoming events and offerings in our CALENDAR. You can also learn more about how to RSVP for special events and classes.
  • Do you have a recommended packing list?
    While traveling needs to our springs varies based on season, we do have some essential recommendations for any successful hot springs soak! - bath towel / beach towel. Robes are provided to overnight unit guests. - pool bag - headlamp / flashlight - camping stove & cooking / eating utensils (we do provide multiple stocked propane BBQs across the property) - meals (snacks available for purchase) - cooler (ice sold onsite) - sun hat / sunglasses - sunscreen (year round) - boardgames / books / journal - great time to start a new hobby! - swimsuit - toiletries - pool shoes, sandles, or water shoes - slippers - rainboots (mud and snow) - layers
  • Do overnight guests need to book hot springs soaking sessions separately?
    All overnight guests, whether camping or in one of our furnished Canvas, Yurts, or Cabin get included 24 hr access to the hot springs. No additional reservations are required and we have factored your presence into our daily guest numbers. The magic of an overnight stay often comes in our after hours when the stars are out and the daily guests have left. Enjoy!
  • Are roads acessible in the Winter?
    Yes, we recommend AWD vehicles and it is only possible to access the property off of HW 34 at mile marker 29. DO NOT follow Google Maps which often recommend taking HW 36 at Riverdale. That road is not accessible Nov-May. Review our full directions for complete instructions.
  • Do you have a site map that shows all units?
    You can explore our center grounds HERE.
  • Do you have new rules and policies about hours, dogs, alcohol, etc?"
    Yes. Please review our new Center Guidelines and Agreement to understand what to expect onsite and how to contribute to our overall experience. All guests must agree to our guidelines while visiting. The most important community agreements we emphasize are: Glass, alcohol, and drug free. Additionally, bathing suits are required and all guests observe silence after sundown at the pools.
  • What is your refund and cancellation policy?
    Due to the busy nature of our rather small and intimate space, it's important to us that guests take the time they need to comitt to their booking beforehand so that we can plan accordingly. As a result, all bookings for nightly stays are non-refundable. However, if notified 14 days in advance, we will happily hold a credit in your name for a future stay within 12 months. If you have to cancel under 14 days, we cannot guarantee a credit will be given and will take that on a case by case basis. All bookings are subject to a rain or shine policy which means we cannot offer refunds, credits, or re-schedulings due to weather or road condition related circumstances. You can review our complete policy HERE.
  • What are the best directions? Are any roads closed?
    While there are 3 ways to access the property, we only recommend one access - Please use HW 34 at mile marker 29. Google will often send folks coming from Bear Lake or from the south (SLC, Preston Logan) to turn right at Riverdale and use HW 36 to cross over via Mink Creek. In the winter months (Nov - June) this road is entirely closed and inaccessible. In the summer months, its VERY bumpy and requires AWD or high clearance. As a result please reference this route below and access via HW 34 at mile marker 29. You will turn right passed the mailboxes and head downriver on a dirt road for roughly 3 miles. Please note, we are not able to offer refunds for visits that are impacted by seasonal road closures, weather, or by delays related to attempting access via HW 36.
  • What are your rates for Hot Springs, Yurts, Canvas Units, Cabins, and Tent Camping?"
    Our rates vary based on season, weekends, and accommodation type. Explore our Springs page to learn about current pricing for day use soaks and 10 card passes. We also have discounted pricing for children 12 and under, seniors 65+, Idaho residents, and Military. There are also discounts during our Open Access Mondays, a weekly tradition with a discounted soaking rate. Our Stay page includes a breakdown of our nightly units and rates. Furnished units range between $150-$250 and include 24 hr access to our hot springs and other ammenities. Overnight camping is typically $35-45/person and free for children under 3 and also includes hot springs access.
  • Do you have a site map that shows all units?
    You can explore our center grounds HERE.
  • What food and cooking options do you have available?
    There are steel cooking grills on each of our 2 communal firepits for easy open fire cooking as well as a picnic table at all nightly units and tent camp sites. The group Yurt, River House Patio, and Cabin have private propane BBQs. Personal stoves are welcome at each site picnic table. Indoor unit food prep and cooking is not appropriate. Guests are encouraged to come prepared with their own meals and we recommend arriving with pre-prepared meals that only require cooking. Due to limited communal prep space, group meal preparation can be tricky. Great meal options include: soups, tin foil dinners, open fire or BBQ options like hot dogs, hamburgers, kabobs, dutch oven dishes , sandwiches, etc.. The River House is stocked with a few ready to cook soups, rice dishes, pasta, cured meats, crackers, gourmet treats, drinks, granola bars and more! We are excited to now offer pop-up tinfoil meals on select weekends. Explore offerings and order. A coffee, tea, and hot cocao bar is available at no additional cost for overnight guests. We are proud to offer a selection of Cafe Ibis Coffee in the morning along with the option to purchase beans onsite. Fresh spring drinking water is available onsite in the River House as well as at various spring taps throughout the property, including in the tent camping area. Due to Covid 19, our communal kitchen, sink, stove, oven and prep station in the River House is closed for nightly guests. Dutch oven kits can be checkout out upon arrival for nightly guests.
  • What facilities, showers, and bathrooms do you have onsite?"
    You can explore our center grounds best by viewing our Site Map. It highlights the main areas of our experience which include our River House General Store, Bathhouse and seasonal latrine options, our Canvas, Yurt, Cabin, Camping layouts, and the communal areas for outdoor cooking and rest. Our River House General Store and reception serves as the basecamp for all day and nightly guests. It includes a men's and women's bathouse and shower, a grab-and-go cafe with snacks, chips, treats, ice, firewood, and a variety of cold drinks! The General Store also includes a selection of artisan crafts and goods along with a curated collection of camp + hot spring essentials like towells, shirts, coffee mugs and more. All overnight guests are also welcome to a coffee (Cafe Ibis), tea, and hot cocoa bar between 8-10 am served in the River House. There are also steel cooking grills on each of our communal fire pits for easy open fire cooking (check with onsite hosts for current fire conditions and seasonal restrictions). Additionally, there is a communal propane BBQ grill on the River House patio for guest use.
  • Do you have RV/Trailer sites,hookups, or boat dock?"
    Due to the intimate nature of our land and narrow roads, we do not have RV and Trailer pads nor hookups. All of our camping is designated for walk-in personal tents that can accommodate up to 4 tents each and 8 people. We have 2 small van/truck top spaces that can be reserved. Trailers are not able to fit in these spots as we cannot guarantee our small parking lot can support backing in and out. Vans/trucks/single unit camp tops must be under 25ft. Our Stay page includes more info on camping options. There is free BLM land 1 mile to the north and a National Forest campground named Maple Grove Campground 2.5 miles to the south that includes a boat dock. Both places allow for RV and Trailer camping
  • What time is check in and check out?
    Check in is as early as 3 PM and as late as 8 PM. After 8 PM guests can pick up their keys ouside the River House reception doors and settle in at their convenience. Check out is before 11 AM. Guests are welcome to stay and soak until 4 PM the following day.
  • Where do I check in and what about late arrivals?
    All guests must check in at the River House reception and cafe. If staff is not present in the cafe, they are typically onsite in the pool area or assisting guests. Should you not find a staff member upon arrival, simply walk over to the staff house on the south side of the source pond. Additionally, if you arrive after 9 pm, your key will be left outside the River House door and you can settle in yourself. No need to speak with staff for later check ins. The easiest way to spot our team is to keep an eye out for overalls!
  • How long can we soak after 11 AM check out?
    All overnight guests are welcome to stay and soak until 4pm the following day after check out.
  • What food and cooking options do you have available?
    There are steel cooking grills on each of our 2 communal firepits for easy open fire cooking as well as a picnic table at all nightly units and tent camp sites. The group Yurt, River House Patio, and Cabin, and Stone Shelters have private BBQs. Personal stoves are welcome at each site picnic table. Indoor unit food prep and cooking is not appropriate. Guests are encouraged to come prepared with their own meals and we recommend arriving with pre-prepared meals that only require cooking. Due to limited communal prep space, group meal preparation can be tricky. Great meal options include: soups, tin foil dinners, open fire or BBQ options like hot dogs, hamburgers, kabobs, dutch oven dishes , sandwiches, etc.. The River House is stocked with a few ready to cook soups, rice dishes, etc. as well as snacks, treats, drinks, granola bars... We are excited to now offer pop-up tinfoil meals on select weekends. Explore offerings and order. A coffee, tea, and hot cocao bar is available at no additional cost for overnight guests in our furnished units. Day visitors can purchase onsite. Fresh spring drinking water is available onsite in the River House as well as at various spring taps throughout the property, including in the tent camping area.
  • Do you have a recommended packing list?
    While traveling needs to our springs varies based on season, we do have some essential recommendations for any successful hot springs soak! - bath towel / beach towel. Robes are provided to overnight unit guests. - pool bag - headlamp / flashlight - camping stove & cooking / eating utensils (we do provide multiple stocked propane BBQs across the property) - meals (snacks available for purchase) - cooler (ice sold onsite) - sun hat / sunglasses - sunscreen (year round) - boardgames / books / journal - great time to start a new hobby! - swimsuit - toiletries - pool shoes, sandles, or water shoes - slippers - rainboots (mud and snow) - layers
  • Is there a noise ordinance?
    Because of the quiet, intimate nature of our property, we want all guests to experience a peaceful stay while onsite. To that end, all guests must abide by our Center Guidelines, which include thoughts on noise. During the day, we ask all guests to keep pools radio and speaker free. Music is welcome in personal camp sites and units. Each day, we honor Silence After Sundown in our pools where conversations are limited to whisper only levels when necessary. All overnight guests must wind down loud conversations and laughter and enter into a more quiet tone at camp sites and units between 10 PM - 8 AM. Fires should generally wind down around 12 AM. Generators are strictly prohibited.
  • What units are available year round?
    Our Tent and Van camping sites are available from early Spring to late Fall depending on seasonal conditions. 5 Yurts, 3 Stone Shelters and 1 Cabin are available year round. The yurts, shelters and cabin all include a cozy wood burning stove for heating. Our Retreat Center yurt operates as a workshop and event space year round.
  • How are units heated in the Winter?
    All of our nightly units include a personal wood burning stove along with all the firewood necessary to keep you warm.
  • When can I book nightly stays for the Winter 24' season?
    We are currently accepting reservations up through Oct 2024. Beginning mid July we will open up booking for all of our units between Oct - Jan 2025. Stay tuned via our newsletter for announcements!
  • Do we have to book our hot springs visit or can we just show up?
    The beauty of the Maple Grove Hot Springs experience is found in the quiet, intimate nature of your visit. In order to preserve what guests love most about these springs and this land, pools will be open for public access by phone (208) 244-0695 or online reservation. This guarantees your personal enjoyment will never be compromised by an overcrowded atmosphere. Due to full center private rentals and the current Covid 19 climate, we cannot accommodate drop in guests. Scheduling your soak is required to ensure your visit is a success. Aside from following our general social distancing guidelines while onsite, day soaking will have a few small adjustments that will 1) allow a predictablly small amount of people onsite at a given time and 2) ensure that all guests and staff are safe during business hours. Until further notice, guests can schedule a 3 hr visit during one of our 3 daily blocks. Each block will have a limit of 10 guests. Not only does this guarantee a low traffic experience, it also further fosters a quiet, peaceful stay. Booking blocks are: 1) 10 AM - 1 PM 2) 2 PM - 5 PM 3) 6 PM - 9 PM Guests are welcome to stay on the property to walk, hike, or picnic before or after their soaking block. For last minute bookings call (208) 244-0695.
  • What are your rates for Hot Springs?
    Our rates vary based on season, weekends, and accommodation type. Explore our Springs page to learn about current pricing for day use soaks and 10 card passes. We also have discounted pricing for children 12 and under, seniors 65+, Idaho residents, and Military.
  • Are pools closed during cleaning and when does that take place?
    We drain, pressure wash, and refill all four pools weekly. Because we are sensitive to the noise created during pool maintenance, we are not fully open to the public during that time. We are fully closed on Wednesday for both day and nightly stay guests for complete pool maintenance and landscaping. You can also view our calendar for other event related closures. All other pool closure days are blocked out in our online scheduler and it is recommended that all guests review that calendar before visiting to ensure we are open upon your arrival.
  • How many pools do you have and what are their temperatures?
    You can learn more about our springs and pools HERE. We have 6 pools that range between 95 F - 107 F.
  • Do overnight guests need to book hot springs soaking sessions separately?
    All overnight guests, whether camping or in one of our furnished Canvas, Yurts, or Cabin get included 24 hr access to the hot springs. No additional reservations are required and we have factored your presence into our daily guest numbers. The magic of an overnight stay often comes in our after hours when the stars are out and the daily guests have left. Enjoy!
  • What are the minerals found in your waters? Do they have healing qualities?
    There are 14 naturally occurring minerals with trace amounts in our waters. Each mineral offers unique benefits found through micro absorption while soaking in our pools. You can explore all the various minerals and their associated benefits by reading our MINERALS page.
  • What is your soaking session cancellation policy?
    All soaking bookings require a non-refundable deposit of $12. The balance is paid upon check in. Should you need to adjust or cancel your reservation, we require 48 hrs notice in order to do so. In the event of a cancellation, your deposit will be held as a credit for up to 12 months. We are not able to process refunds.
  • Is there a noise ordinance?
    Because of the quiet, intimate nature of our property, we want all guests to experience a peaceful stay while onsite. To that end, all guests must abide by our Center Guidelines, which include thoughts on noise. During the day, we ask all guests to keep pools radio and speaker free. Music is welcome in personal camp sites and units. Each day, we honor Silence After Sundown in our pools where conversations are limited to whisper only levels when necessary. All overnight guests must wind down loud conversations and laughter and enter into a more quiet tone at camp sites and units between 10 PM - 8 AM. Fires should generally wind down around 12 AM. Generators are strictly prohibited.
  • Do you rent paddleboards, kayaks, canoes, life jackets?"
    We include a free canoe for all guests on a first come first serve basis. We have two paddleboards thats are available for rent. Paddleboard rental is $15/2 hrs. We also have a limited supply of life jackets in both adult and child sizing that is available on a first come first serve basis. All guests are welcome to bring their own human powered water crafts and store on the shore while staying with us.
  • How do I "Float the Narrows" on the Bear River?"
    A safe stretch of the Bear River is floatable with tubes, kayaks, paddleboards and rafts. Currently, Maple Grove does not rent river float equipment. For info on launch and take out locations, give THIS a read and explore HERE. This comprehensive public BLOG about the experience adds helpful context as well. Rental Information Rental equipment, including tubes, kayaks, and life jackets can be found at a corner property located on HW 36, just after the turn off at Riverdale. See MAP. Launch and Take Out Location Roughly 4.3 miles south of Maple Grove Hot Springs along the Oneida Narrows RD , just passed the dam, is the river launch location. All water craft can put in here. Floaters have a few locations to take out, but the most common is roughly 2 hrs float south at Redpoint Campground. Groups will need to drop a car off at the take out and leave a car at the launch site.
  • Are there hikes available?
    We are surrounded by BLM and ranching land. While there are no formal trails developed and we are still in early stages of trail design, there are lots of safe, accessible hikes that range from 1-3 hrs directly from our property. Ask your site hosts for tips on which hikes may be a good fit for you and your group. Plan on steeper inclines and spectacular views. Given the informal trail development, plan on following game trails with a hint of bushwacking. Good shoes and a water bottle are essential!
bottom of page